Sol Casino Privacy Policy
This Privacy Policy explains how Sol Casino collects, uses, stores and protects personal information when you access or use our online casino services in Canada. It applies to information provided through the Sol Casino website, account processes, customer support channels and related services.
Sol Casino aims to handle personal information responsibly and transparently. By using our services, you acknowledge that your information may be processed as described below. If you are under 18, you must not create an account or use Sol Casino.
Information We Collect
Sol Casino collects information that is necessary to provide a secure, reliable and personalised gaming experience. The categories of information we may collect include:
- Identification details, such as your name, date of birth, nationality and residential address.
- Contact details, including your email address, telephone number and other communication preferences.
- Account information, such as your username, login credentials, account settings, deposit and withdrawal history and responsible gaming preferences.
- Verification information, which may include copies or details from identity documents, proof of address, payment verification records and information required to confirm account ownership.
- Financial and transaction information, including payment method details, transaction amounts, currency, timestamps and relevant payment status information. Full payment card details may be handled by authorised payment providers rather than stored directly by Sol Casino.
- Technical information, such as your IP address, device type, operating system, browser details, language settings, time zone and general location derived from technical data.
- Usage information, including pages viewed, features used, session activity, game interactions, promotional activity and preferences.
- Information you provide when contacting customer support, submitting a complaint, requesting assistance or participating in an offer, survey or other activity.
Some information may be collected automatically when you use the website. We may also receive information from payment providers, identity verification services, fraud prevention partners and other service providers where this is permitted and relevant to operating the platform.
How We Use Information
Sol Casino uses personal information for specific operational, security and service-related purposes. These purposes may include:
- Creating and administering your account.
- Processing deposits, withdrawals, bonuses and other account transactions.
- Confirming identity, age and account ownership.
- Detecting and preventing fraud, money laundering, unauthorised access, collusion, abuse of promotions and other harmful or prohibited activity.
- Providing customer support and responding to enquiries.
- Personalising website content, account features and communications.
- Sending service messages, including account notices, security alerts, transaction updates and changes to our services.
- Sending marketing communications where appropriate and where you have provided any required consent or have not opted out, as applicable.
- Monitoring, testing and improving website performance, games, payment processes and customer experience.
- Managing responsible gaming tools, limits, exclusions and related account requests.
- Maintaining business records, resolving disputes and enforcing applicable terms and policies.
- Meeting applicable legal, regulatory, tax, accounting and risk management obligations.
Where consent is required for a particular activity, Sol Casino will seek it in an appropriate manner. You may withdraw marketing consent at any time using the unsubscribe option in a marketing message or by contacting us through the available support channel. Withdrawal does not affect processing already carried out lawfully before the request.
Cookies and Similar Technologies
Sol Casino uses cookies, pixels, local storage and similar technologies to make the website function correctly and to understand how visitors use our services. These technologies may remember login preferences, maintain session security, support transaction flows and help us identify technical problems.
Some technologies are essential for account access, authentication, fraud prevention and core website functions. Other technologies may help us measure performance, understand traffic patterns, remember preferences or present more relevant content. Depending on your browser, device and available settings, you may be able to block or delete certain cookies. Disabling essential technologies may affect website functionality, account access or the completion of transactions.
Where third parties provide analytics, advertising or technical services, their own technologies may operate on the website in accordance with their policies and the settings available to you. Cookie controls may be presented through the website or managed through your browser settings.
Data Sharing
Sol Casino does not share personal information indiscriminately. Information may be disclosed to carefully selected recipients when necessary to provide the services, protect users or fulfil legitimate operational and legal purposes. These recipients may include:
- Payment processors, banks and financial institutions involved in deposits, withdrawals or payment verification.
- Identity verification, fraud prevention and security providers.
- Hosting, cloud storage, analytics, communications, customer support and technology providers.
- Professional advisers, auditors, insurers and service providers supporting our business operations.
- Corporate affiliates or business partners where necessary to administer the Sol Casino platform or a related service.
- Authorities, courts, law enforcement bodies or other authorised parties where disclosure is required or reasonably necessary under applicable rules.
Service providers are expected to process information only for appropriate purposes and to apply suitable safeguards. Sol Casino may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets or similar business change, subject to appropriate protections.
Data Security
Sol Casino uses administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication procedures, encryption or equivalent protections, monitoring, staff guidance and secure handling processes.
No online service can guarantee absolute security. You are responsible for keeping your login details confidential, using a secure device and notifying Sol Casino promptly if you suspect unauthorised access or unusual activity. We will take reasonable steps to investigate security concerns and respond in line with the nature of the incident and applicable obligations.
Data Retention
Sol Casino retains personal information for as long as it is reasonably needed for the purposes described in this policy. Retention periods depend on the type of information, the reason it was collected, account activity, security needs, dispute periods and applicable legal or business requirements.
When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use. Some records may remain for a longer period where necessary to prevent fraud, resolve disputes, maintain financial records, enforce agreements or meet applicable obligations. Closing an account does not necessarily result in the immediate deletion of all information.
Your Rights
Depending on your location and applicable privacy rules, you may have rights relating to your personal information. These may include the right to:
- Ask whether Sol Casino holds personal information about you and request access to it.
- Request correction of information that is inaccurate, incomplete or outdated.
- Ask for deletion or restriction of information in circumstances where this is available.
- Object to certain processing activities or withdraw consent where processing relies on consent.
- Opt out of marketing communications.
- Request information in a usable format where applicable.
- Raise a privacy concern or submit a complaint to an appropriate authority.
These rights may be subject to exceptions, verification requirements and legitimate reasons for retaining or processing information. To protect accounts, Sol Casino may ask for information needed to confirm your identity before completing a request. We aim to respond within a reasonable period and will explain if a request cannot be fulfilled in full.
Third-Party Services
The Sol Casino website may contain links, integrations or features supplied by third parties. These may include payment services, verification tools, analytics platforms, communication providers and promotional partners. Once you access a third-party service, its own privacy notice and terms may apply.
Sol Casino is not responsible for the privacy practices, content or security measures of independent third-party websites and services. We recommend reviewing their information before submitting personal data. Where third-party providers process information for Sol Casino, we seek to use providers that apply appropriate contractual and security controls.
International Transfers
Some Sol Casino service providers or technology systems may be located outside Canada. As a result, personal information may be transferred to, stored in or accessed from another country for hosting, payment processing, customer support, security, analytics or other service functions.
Where information is handled internationally, Sol Casino takes reasonable steps to ensure that it remains subject to appropriate safeguards and is processed for authorised purposes. The privacy protections in another country may differ from those available in Canada. By using the services, you acknowledge that international processing may occur as described in this policy, subject to applicable requirements.
Policy Updates
Sol Casino may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. The revised version will be made available through the website, together with an updated effective date where appropriate.
Changes will apply from the date they are posted unless a different date is stated. We encourage you to review this page periodically. If an update materially affects how personal information is used, Sol Casino will provide additional notice where appropriate.
Contact Information
If you have a privacy question, wish to exercise an available privacy right or need clarification about how Sol Casino handles your information, please contact our support team at [email protected]. Include enough information for us to understand your request, but do not send passwords, complete payment card numbers or other unnecessary sensitive details.
We may request additional information to verify your identity before discussing account-specific matters. Sol Casino will review privacy enquiries carefully and seek to provide a clear response within a reasonable timeframe.
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